Frequently Asked Questions | FAQs
Yes, all the books are new.
In most of the cases, the package gets delivered within 4-5 days. But sometimes, it may take between 5-7 days. As per the distance and location.
Yes, COD is available. ₹20 will be applicable for COD as collection fee. (Overall, not on each item, Mandatory if you opt for COD)*.
The delivery is free on order above ₹599, otherwise a delivery fee between 50-70 will be applicable (per order not per item).
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
After logging into your account, the status of your checkout history can be found using recent orders option via My Account page. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Registered Post, and you can also track the order using order id and email via track order option in My account page.
All your orders are sent via different courier services according to the need and to the location.
At the moment, we are accepting payments via credit/debit, net banking, UPI, and COD mode as well.
If you have remaining credits in your account, it will be used to pay for your next checkout. If there are insufficient credits, the system will automatically show you to add the remaining credits to proceed.
You can cancel your order anytime before shipping the order, once it got shipped no cancellation request will be accepted from our side.
We and our team will make sure that it won't happen with you. But in case, we accept a return within 7 days from the date of delivery. (The reason needs to be valid and the courier service needs to be available in the location to accept the return)*.
As soon as we'll receive the returned books. After checking the conditions, we'll initiate a refund from our side, and the money will be credited to your account. (Methods available, UPI, or other).
You can withdraw the coupon on the checkout page on your next order, just apply the code and you are good to go. (Minimum value needs to qualify for coupon, Not valid on combo offers, they are already on huge discounts).
Just apply the coupon code COMBO on the checkout page to get free delivery on Combo Offers
Apply the coupon code FIRST15 to get 15% OFF on your first order at checkout. (The cart value should be greater than 999)*.
You can cancel your order before shipping it, after that no request will get accepted. But, if you have paid using prepaid mode and cancelled it before shipping we'll initiate a refund from our side within 1-2 working days.
We have tried to cover most of the FAQ's but if your question is not in the list you can text us on WhatsApp on the Number. (+919599480582)